Privacy Policy

This Privacy Policy explains how 5gringos ("we", "us", or "our") collects, uses, stores, and protects your personal data when you interact with 5gringos777.com as a player or website visitor. Your privacy is important to us, and this policy is provided to help you understand your rights and our obligations under Australian law and international standards. Effective date: 1 January 2025.

Who We Are

OBSERVE: 5gringos777.com is operated by Rabidi N.V., the responsible entity holding the required iGaming licence issued by Antillephone N.V. (Curaçao, licence 8048/JAZ valid through 2025). While our principal legal and mailing address is not publicly specified, our parent company, Rabidi N.V., is the contractual party for all users in Australia. Our main contact for privacy matters is available via the email addresses provided below.
EXPAND: As an operator serving the AU region, 5gringos777.com ensures that all privacy and data protection obligations are met according to local and international iGaming standards.
REFLECT: Should you have any questions regarding your personal data or privacy rights, please contact our Data Protection Officer (DPO) or designated data protection department at [email protected].

Operator: Rabidi N.V. (Parent company)
Website: 5gringos777.com
iGaming Licence: 8048/JAZ (Antillephone N.V., Curaçao), valid through 2025
Parent Company: Rabidi N.V.
Data Protection Contact: [email protected]

What Personal Data We Collect

OBSERVE: We collect and process various categories of data to deliver and continuously improve our gaming services in accordance with applicable AU data protection laws.
EXPAND: These data categories are defined to comply with legal obligations, enhance user experience, support responsible gaming, and enable secure payment processing.
REFLECT: The following information may be collected:

Personal Information: Full name, date of birth, address, identification documents, email address, telephone number, account credentials.
Technical Data: IP address, browser type and version, operating system, device information, session data, geolocation data, and website usage logs.
Payment and Financial Data: Payment card details, bank account information, e-wallet identifiers, transaction history, and withdrawal or deposit information.
Behavioral and Usage Data: Betting history, game activity, interaction patterns, session duration, preferences, navigation clicks, and responsible gambling records.
Cookies and Similar Technologies: Session cookies, persistent cookies, third-party tracking technologies, and related device identifiers.

We collect this data directly from you (via site registration, account management, communications), automatically (as you use 5gringos777.com), and from third parties (payment and verification providers, regulatory databases).

Legal Basis for Processing

OBSERVE: In compliance with AU privacy laws, international data protection frameworks, and Curaçao licensing requirements, we rely on defined legal bases for processing your personal data.
EXPAND: These bases include user consent, contract necessity, legitimate business interests, and legal obligations.
REFLECT: The legal processing grounds applied by 5gringos777.com are as follows:

User Consent: We request explicit consent for marketing communications, optional cookies, and certain data uses where required.
Performance of Contract: We process your data to provide online casino services, facilitate account creation and management, verify identity, process payments and withdrawals, and deliver customer support under our Terms and Conditions.
Legitimate Interests: These include fraud detection, security monitoring, service optimization, data analytics, and user behavior analysis, provided such processing does not override your fundamental rights.
Legal Obligations: We process your data to comply with anti-money laundering (AML)/know-your-customer (KYC) requirements, regulatory reporting, responsible gambling enforcement, and mandatory record retention, in line with both AU and Curaçao legal requirements.

Protective Clause: We will always obtain your consent where required and provide clear means for you to revoke it at any time.

Regional Compliance Note: All legal bases are aligned with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as well as Curaçao iGaming framework obligations.

Purpose of Processing

OBSERVE: Your data is processed for reasons aligned with the services and regulatory context of 5gringos777.com.
EXPAND: Purposes cover operational, functional, security, legal, and marketing requirements.
REFLECT: Personal data is processed for the following purposes:

Service Delivery: Providing secure access to the 5gringos777.com platform, enabling registration, identity verification, and payment processing.
Customer Support: Managing customer service requests, complaints, and account inquiries.
Legal and Regulatory Compliance: Meeting AU and international requirements regarding AML, KYC, fraud prevention, and responsible gambling.
Service Improvement & Analytics: Monitoring system performance, conducting statistical analysis, detecting patterns, and optimizing user experience.
Marketing (With Consent): Delivering promotions, notifications, newsletters, and information about 5gringos777.com via email and other permitted channels.

We will not process your data for other purposes without providing prior notice and obtaining any legally required consent.

Disclosure & Sharing

OBSERVE: We may disclose your personal information to third parties only as necessary for service provision, regulatory compliance, and operational partnerships.
EXPAND: These may include financial institutions, service providers, regulatory bodies, affiliates, and advertising networks (with your consent where applicable).
REFLECT: Data disclosure is handled as follows:

Payment and Financial Partners: Your data may be shared with payment processors, banks, and anti-fraud vendors for transaction management and risk mitigation.
Technical & Operational Service Providers: Including IT hosting, maintenance, analytical tools, security providers, and cloud infrastructure, bound by data protection agreements.
Regulators and Legal Authorities: To fulfil obligations under AU law, anti-money laundering, responsible gambling, regulatory inquiries, or in connection with disputes or enforcement actions.
Affiliates and Associated Brands: With explicit user consent, for cross-promotional or affiliate marketing purposes related to 5gringos777.com only.
Advertising Networks: Data may be disclosed for targeted advertising only if you have provided consent, and always in adherence with AU privacy laws.

We never sell your personal data. Third parties are contractually required to process your data only as necessary to perform their functions, and to protect it as required by law.

Regional Compliance Note: Disclosures made in accordance with the Privacy Act 1988 (Cth), Australian Communications and Media Authority (ACMA) guidelines, and Curaçao eGaming regulations.

International Transfers

OBSERVE: Due to our international operations, some processing activities may involve transferring your data outside Australia, including to Curaçao and other secure jurisdictions where our servers or partners are located.
EXPAND: We implement strict measures to protect your privacy during such cross-border transfers, including standard contractual clauses and robust technical safeguards.
REFLECT: All international transfers are conducted as follows:

Safeguards: Personal data transferred outside Australia will only be sent to countries offering adequate data protection or subject to standard EU contract clauses and comparable legal frameworks.
Third-Party Processing: Service providers engaged by 5gringos777.com must uphold privacy standards equivalent to those required under the Australian Privacy Act and EU standards where applicable.
User Rights: Wherever possible, we ensure your rights remain protected regardless of the data's destination.

More details on safeguards can be provided upon request via our contact email.

Data Retention

OBSERVE: Personal data will be retained only as long as necessary for the purposes specified herein, in strict accordance with AU legal and industry retention obligations.
EXPAND: Retention periods account for operational, legal, regulatory, and dispute-related needs and are periodically reviewed for compliance and data minimization.
REFLECT: The retention policy is as follows:

Personal Account Data: Retained for up to 5 years after account closure, unless a longer period is mandated by law (e.g., money-laundering investigations or legal disputes).
Financial Records: Retained for 5 years after transaction or termination, in accordance with tax and gambling laws.
Marketing Data: Retained until consent is withdrawn or for 24 months, whichever is shorter.
Cookies and Analytics: Retention periods vary by type, but typically do not exceed 25 months (unless consent for longer period is given).
Deletion Criteria: Data is deleted or anonymized after expiration of retention periods, upon verified user request, or once purposes of processing are completed.

Regional Compliance Note: Aligned with Australian AML/CTF regulations, Privacy Act retention mandates, and industry best practice.

Your Rights

OBSERVE: 5gringos777.com recognises and respects your rights under the Privacy Act 1988 (Cth) and relevant data protection principles.
EXPAND: Users have broad entitlements concerning their personal data.
REFLECT: You may exercise the following rights at any time, free of charge:

Access: Request a copy of the personal data we hold about you.
Correction: Rectify incomplete, inaccurate, or outdated personal information.
Deletion: Request erasure of your data, subject to legal exceptions (such as AML or responsible gambling obligations).
Restriction: Limit the processing of your data under certain circumstances.
Objection: Object to direct marketing or certain types of data processing.
Portability: Request that we transfer your data to you or another service provider in a machine-readable format.
Withdrawal of Consent: At any time, withdraw your marketing or optional consents through your account preferences or by contacting support.

To exercise your rights, please contact the Data Protection Officer using the details below. We strive to respond to all requests within one month, though extensions may apply for complex matters, as permitted by law.

Cookies & Tracking Technologies

OBSERVE: 5gringos777.com uses cookies and similar technologies for functionality, analytics, and marketing in line with AU regulatory requirements.
EXPAND: These technologies help us recognize users, personalise experiences, secure accounts, and optimise the platform.
REFLECT: The key categories are:

Session Cookies: Enable essential site functions and expire once you close your browser.
Persistent Cookies: Remain on your device for a defined period to remember preferences or login status.
Third-Party Cookies: Set by analytics tools (e.g., Google Analytics) and advertising partners, with user consent.
Purpose: Functional (site operation), analytics (usage statistics, system monitoring), and advertising (personalised offers, retargeting with consent only).
Management: You can manage or disable cookies through browser settings or via internal cookie panels, though disabling may limit site functionality.

For detailed information on cookies, including how to withdraw consent, please consult our dedicated Cookies Policy or contact support.

Data Security

OBSERVE: Protecting your personal information is a core commitment of 5gringos777.com.
EXPAND: We use layered security controls, technical safeguards, and ongoing staff training to counter evolving threats and comply with AU and global standards.
REFLECT: Our security framework includes:

Encryption: All sensitive data is protected using SSL/TLS encryption both in transit and at rest.
Access Control: Strict user authentication, role-based access restrictions, and continual monitoring to prevent unauthorised access.
Auditing & Testing: Regular security audits, vulnerability assessments, and penetration testing to detect and address risks proactively.
Data Minimisation: Only essential personnel have access to personal data, and only as necessary to perform their duties.
Staff Training: All employees undergo regular education on privacy obligations and data protection best practices.
Incident Response: We have a documented breach response procedure and will notify users and authorities of notifiable data breaches as required by law.

Regional Compliance Note: Data security controls are tailored to meet requirements under AU's Notifiable Data Breaches (NDB) Scheme and industry expectations.

Complaints & Contacts

OBSERVE: We aim to address all privacy questions or complaints promptly and transparently.
EXPAND: Our Data Protection Officer and support team are accessible for privacy inquiries, issue resolution, or rights requests.
REFLECT: To contact us:

Email (Support / Privacy): [email protected]
General Inquiries: [email protected]

If you have a privacy complaint:

Submit your concern in writing to our Data Protection Officer at the email above, providing as much detail as possible.
We will acknowledge your complaint within 7 days and aim to resolve it within 30 days.
If unsatisfied, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

We are committed to transparent complaint management and will cooperate with regulatory authorities as required.

Updates

OBSERVE: We may update this Privacy Policy to reflect changes in law, regulatory guidance, or operational practices.
EXPAND: Significant material changes will be publicised via our website and, where necessary, via email or in-account notifications.
REFLECT: Please review this page regularly to stay informed of updates.

Notification: Policy changes will be announced on the 5gringos777.com homepage and via direct messages if materially affecting your rights.
Effective Date of Latest Revision: 1 January 2025

Continued use of the service after updates constitutes acceptance of the revised Privacy Policy.