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Terms & Conditions

These Terms govern your relationship with the operator of 5gringos777.com. By accessing or using this website, you agree to be bound by the following Terms and Conditions, effective as of 01 January 2025.

Definitions

  • Operator: The entity responsible for operating the 5gringos777.com website, namely Rabidi N.V., licensed by Antillephone N.V. (Curaçao), license number 8048/JAZ, valid through 2025.
  • User: Any individual accessing or using the services of 5gringos777.com.
  • Player: A registered User participating in real-money gambling activities on 5gringos777.com.
  • Account: The personal online account created by the User to access the services of 5gringos777.com.
  • Bet: A monetary or digital value stake placed by the Player on any gambling event, game, or outcome offered on 5gringos777.com.
  • Bonus: Any promotional value or incentive (such as free spins or extra credits) offered to Players subject to specific terms and wagering requirements.
  • Wager: The amount of money staked by a Player when participating in a gambling game or event.
  • KYC (Know Your Customer): Regulatory process by which the Operator verifies the identity and eligibility of Players.
  • AU Jurisdiction: All references to 'AU' pertain to Users accessing 5gringos777.com from Australia and related regulatory obligations.

Account Registration

Eligibility and Age Verification

  • Minimum Age: To create an Account on 5gringos777.com, you must be at least 18 years old. The Operator strictly prohibits minors from registering or participating in any gambling activities.
  • Jurisdictional Compliance: Registration is restricted to jurisdictions where online gambling is legal. Users from Australia acknowledge compliance with local laws at all times.

Registration Process and User Obligations

  1. Account Creation: To register, complete the online form with accurate and up-to-date personal information, including a valid email address. You must confirm your email via a verification link sent to you.
  2. KYC Documentation: As required under Curaçao and AU AML/CTF obligations, you must provide valid identification documents (passport, driver's license, proof of address) for identity, age, and residency verification. Failure to provide requested documentation will result in account suspension.
  3. Accuracy of Data: You are responsible for ensuring all registration details are truthful and current. Providing false or incomplete information is grounds for suspension or termination.
  4. Password Security: You are solely responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your Account. Immediately notify [email protected] if you suspect unauthorized access.

Betting & Gameplay Rules

General Rules for Placing Bets

  • Bet Types: All bets must be placed via your registered Account on 5gringos777.com. Permitted bet types, minimum and maximum wagering limits are displayed within each game or event interface.
  • Bet Confirmation: Bets are deemed valid only after confirmation by the system. Once confirmed, bets cannot be modified or cancelled except where system error or regulatory requirement mandates.

Gameplay Conduct and Fair Play

  1. User Behaviour: Players must act respectfully and refrain from offensive language, insults, harassment, or disruptive behaviour while participating in games or using live chat features.
  2. Anti-Fraud Measures: Cheating, collusion, exploitation of system vulnerabilities, or use of automated bots is strictly prohibited. Breaches may result in voided bets, forfeiture of winnings, and permanent account suspension.

Bonus Terms

Bonus Activation and Wagering Requirements

  1. Eligibility and Activation: Bonuses and promotions are available only to eligible Players as specified on 5gringos777.com. To activate most bonuses, Players must opt in as per the promotion's instructions, unless otherwise stated.
  2. Wagering Requirements: Bonus funds are subject to specific wagering/rollover requirements (e.g., 35x) before they can be withdrawn. The full details, including applicable games, are provided with each bonus offer. Unless otherwise stated, bonuses must be wagered within 30 days of activation; unused bonuses expire thereafter.
  3. Restrictions and Prohibited Actions: Certain games and wager types may be excluded from contributing to wagering requirements. The use of multiple simultaneous promotions, abusive betting patterns, or exploitation of system loopholes to bypass requirements is prohibited and may result in forfeiture of the bonus and associated winnings.
  4. Combination Limits: Unless expressly allowed, bonuses cannot be combined with other offers. Only one promotion may be active per Player at a given time.

Regional Compliance Note: All bonus offers are subject to AU regulations regarding inducements and responsible gambling. The Operator reserves the right to modify or withdraw bonuses to ensure compliance.

Payments & Withdrawals

Deposit Methods and Conditions

  • Payment Methods: 5gringos777.com supports deposits via credit/debit cards, popular e-wallets, and cryptocurrencies, subject to provider availability in Australia. A complete, updated list is maintained in the cashier section.
  • Minimum/Maximum Limits: The minimum and maximum amounts allowed for deposits are specified in the cashier and subject to change. Deposits must originate from payment methods registered in the Player's name.
  • Fees and Processing Times: Deposits are generally free of fees and processed instantly, except where specified. The Operator is not responsible for delays caused by third-party payment providers.

Withdrawals, Refunds, and Bonus Payouts

  1. Withdrawal Process: Withdrawals must be made via the same method used for deposits, in accordance with Anti-Money Laundering (AML/CTF) regulations. Prior to processing withdrawals, the Operator may require additional KYC checks. Processing times may range from 1 to 5 business days, depending on payment method and regulatory review.
  2. Limits and Fees: Maximum withdrawal limits apply according to the Player's account status, game rules, and promotional terms. Details are disclosed within the cashier. Withdrawals may incur transaction fees levied by payment providers, which are beyond the Operator's control.
  3. Refund Policy: Refunds for unsettled bets or bonuses will be processed only for cases of technical failure or error. All requests must be submitted to [email protected] with sufficient evidence. The Operator reserves the right to investigate and resolve such claims in accordance with AU and Curaçao law.

Regional Compliance Note: All financial transactions are subject to Australian AML/CTF regulations and responsible gambling protocols to ensure secure and lawful operation.

Limitation of Liability

  • Operator Responsibilities: 5gringos777.com shall undertake reasonable efforts to ensure fairness and integrity in all games, and accuracy in published game results in accordance with licensing standards.
  • Exclusions of Liability: The Operator shall not be liable for any loss, interruption, or damage arising from technical failures, system errors, data loss, or interruptions in service beyond its reasonable control, including internet/network failures, third-party software issues, or malicious attacks.
  • Maximum Compensation: In no event shall the Operator's liability, whether in contract or tort, exceed the amount of the wager or bet placed in relation to the specific incident.

Protective Clause: Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any liability which cannot be lawfully excluded under AU law.

Intellectual Property Rights

  • Website Content: All content, trademarks, logos, graphics, software, text, audio, and video on 5gringos777.com are protected by international copyright and intellectual property laws.
  • Prohibitions: Copying, reproducing, transmitting, distributing, adapting, or creating derivative works from any material on 5gringos777.com, without prior written consent from Rabidi N.V., is strictly forbidden.
  • Third-Party Rights: Any third-party software or content remains the property of their respective owners and is subject to additional license terms where applicable.

Privacy & Data Protection

  • Privacy Policy Notice: All data submitted to 5gringos777.com is processed strictly in accordance with the website's Privacy Policy, which complies with AU privacy regulations and Curaçao licensing requirements.
  • Data Use: The Operator collects and processes Users' personal data for account management, fraud prevention, regulatory compliance, and marketing purposes, subject to your consent and applicable laws.
  • User Rights: You may access, correct, or request deletion of your personal data at any time. For inquiries, contact [email protected].

Advisory: Please review the Privacy Policy in full for detailed information regarding your rights and how your information is protected and utilized by the Operator.

Changes to Terms

  • Modification Process: The Operator reserves the right to update or amend these Terms at any time to ensure ongoing legal compliance and operational enhancement.
  • User Notification: Users will be notified of changes via email, on-site banners, or other appropriate means before amended Terms become effective. It is your responsibility to review such notifications.
  • Acceptance and Discontinuation: Continued use of 5gringos777.com constitutes acceptance of revised Terms. If you do not agree to any changes, you must discontinue use of the site and may request account closure.

Termination & Suspension

  1. Account Suspension or Closure: The Operator may suspend or permanently close a User's Account in cases of breach of Terms, fraud, provision of false information, underage gaming, or upon reasonable suspicion of unlawful or prohibited activities. Such action may be taken without prior notification where necessary to comply with legal requirements.
  2. Refunding Funds: Any remaining Player balances at the time of account closure will be refunded, subject to successful KYC verification and provided no breach of Terms or law has occurred.
  3. User Notification: The User will be notified via registered email of the suspension or closure, including reasons and instructions for withdrawal of remaining balances.
  4. Appeals Process: If you believe your account was closed or suspended in error, you may appeal by contacting [email protected], providing supporting evidence for review.

Governing Law & Jurisdiction

  • Applicable Law: These Terms and your use of 5gringos777.com are governed by the laws of Curaçao and, where applicable, the relevant laws of Australia pertaining to consumer protection and responsible gambling.
  • Dispute Resolution: In the event of a dispute, Users should first contact [email protected] for resolution. Unresolved disputes may be referred to binding arbitration in Curaçao or, as applicable, to Australian regulators or courts as permitted under prevailing legislation.
  • Jurisdictional Variation: In case of conflict between Curaçao and AU laws, the provision most protective of User rights shall prevail within the bounds of enforceable law.

Contact Information

  • Customer Support: Email: [email protected] (primary support contact for AU)
  • General Enquiries: Email: [email protected]
  • Press Enquiries: Email: [email protected]
  • HR Enquiries: Email: [email protected]
  • Official Website: https://5gringos777.com
  • Mailing Address: Address information not specified; please direct postal correspondence to the official support email until further notice.
  • Operator Entity: Rabidi N.V., licensed by Antillephone N.V. (Curaçao), License No. 8048/JAZ, valid through 2025.

Author: Aidan Murphy (Legal-Technical Content Specialist)